FAQs

1. What is Maalavya.com?

   • Maalavya.com is an online marketplace offering a diverse range of products, including aquatic life supplies, home and garden items, boutique fashion, spiritual products, and more.

2. Where is Maalavya.com based?

   • We are based in India and cater to customers nationwide.​

3. How can I contact customer support?

   • You can reach us via email at support@maalavya.com or through our website's contact form.​

4. Do you have a physical store?

   • Currently, we operate exclusively online to provide a convenient shopping experience.​

5. What are your operating hours?

   • Our website is accessible 24/7, and customer support is available from 9 AM to 6 PM IST, Monday through Saturday.​

Product Categories

1. What product categories do you offer?

   • Our categories include:​

     • Aquatic Life

     • Home & Garden

     • Boutique & Fashion

     • Religious & Spiritual

     • TCG Gaming Cards

2. Can I find products for my aquarium?

   • Yes, we offer a variety of aquatic life products, including fish feed, live aquatic plants, rocks, and substrates.​Maalavya

3. Do you provide home and garden decor items?

   • Yes, our Home & Garden category features decorative items like pebbles, rocks, and other decor pieces.​Maalavya

4. What fashion products are available?

   • Our Boutique & Fashion section offers designer fabrics and customized stitching services to cater to your fashion needs.​Maalavya+1Maalavya+1

5. Are spiritual products available on your site?

   • Yes, we provide 100% genuine and certified Rudraksha beads and malas in various variations.

6. Do you sell gaming cards?

   • Yes, we offer TCG gaming cards, including Pokemon cards, under our Poke-Store section.

Ordering and Payment

1. How do I place an order?

   • Browse our website, select your desired products, add them to your cart, and proceed to checkout.

2. What payment methods do you accept?

   • We accept credit/debit cards, net banking, UPI, and popular digital wallets.

3. Is my payment information secure?

   • Yes, we use industry-standard encryption to protect your payment details.

4. Can I modify or cancel my order after placing it?

   • Orders can be modified or canceled within 24 hours of placement by contacting our support team.

5. Will I receive an order confirmation?

   • Yes, an email confirmation with order details will be sent upon successful payment.

Shipping and Delivery

1. Do you offer nationwide shipping?

   • Yes, we deliver to all major cities and towns across India.

2. What are your shipping charges?

   • Free shipping across India.
     International shipping starts at ₹500 per 0.5 kg (500 grams).

3. How long will it take to receive my order?

   • Estimated delivery time is 2–15 business days within India and 15–30 business days for international orders.

4. Can I track my order?

   • Yes, a tracking link will be emailed to you once your order is dispatched.

5. What should I do if my order is delayed?

   • Please contact our support team with your order number for assistance.

Returns and Refunds

1. What is your return policy?

   • Return requests must be raised within 48 hours of delivery and are accepted as per website Terms and Conditions.

2. How do I initiate a return?

   • Contact our support team with your order details to start the return process.

3. Are there any items that cannot be returned?

   When will I receive my refund?

   Can I exchange a product?

   • Perishable goods, personalized items, and opened packages are non-returnable.

   • Refunds are initiated on the next working day after receiving, inspecting, and approving the returned item as per our website Terms and Conditions.

   • Yes, exchanges are possible for certain items. Please contact support for more information

4. Do I need to record an unboxing video?

  ◦ Yes, a complete unboxing video is mandatory for any damage or missing item claims.

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Product-Specific Questions

1. What types of fish feed do you offer?

   • We provide high-quality fish feed suitable for various fish species, formulated to enhance growth and color without clouding the water.

2. Are your Rudraksha beads certified?

   • Yes, all our Rudraksha beads are 100% genuine and come with certification.

3. Can I get customized stitching for fabrics purchased elsewhere?

   • Yes, you can provide your own fabric, and we will offer customized stitching services tailored to your preferences.

4. Do you offer guidance on using your products?

   • Yes, our product descriptions provide detailed information, and our support team is available to assist with any queries.

5. How do I choose the right substrate for my aquarium?

   • Our Aquatic Life section offers various substrates, and product descriptions include recommendations to help you select the appropriate one for your setup.

6. Are the pebbles and rocks safe for aquarium use?

   • Yes, our pebbles and rocks are natural and safe for aquarium decoration.

7. Do you provide care instructions for live aquatic plants?

   • Yes, each live plant product includes care instructions to ensure optimal growth in your aquarium.
     
      

   • What types of live aquatic plants do you offer?

   • We provide a variety of live aquatic plants, such as Anubias Glabra on Lava Rock, to enhance the beauty and health of your aquarium. ​

   • How do I care for live aquatic plants purchased from Maalavya.com?

   • Each plant comes with care instructions. Generally, ensure proper lighting, use nutrient-rich substrates, and maintain appropriate water parameters for optimal growth.​

   • What varieties of rocks are available for aquascaping?

   • We offer various rocks like Volcano Rock, Gneiss Rock, Zebra Rock, River Rock, Mica Rock, and Slate Rock Slabs suitable for aquascaping and home décor. ​Maalavya

   • Are the rocks safe for aquarium use?

   • Yes, our rocks are natural and safe for aquarium use. It's recommended to rinse them thoroughly before placing them in your tank.​

   • What types of fish feed do you offer?

   • We provide specialized fish feed, including floating pellets in various sizes and colors, formulated to enhance fish health and vitality. ​Maalavya

   • How should I store fish feed to maintain its quality?

   • Store fish feed in a cool, dry place away from direct sunlight. Ensure the container is sealed tightly to prevent moisture ingress.​

   • What fashion products are available in your Boutique & Fashion section?

   • Our collection includes Georgette umbrella suits, hand block cotton suits, organza suits with dupattas, Chanderi cotton with organza dupattas, and other designer fabrics. ​Maalavya

   • Do you offer customization services for boutique items?

   • Yes, we provide customized stitching services to tailor boutique items to your specific measurements and preferences.​

   • What types of Rudraksha beads do you offer?

   • We offer a range of Rudraksha beads, including combinations from 1 to 14 Mukhi, Gauri Shanker, and Ganesh Mukhi Rudraksha. ​Maalavya

   • Are your Rudraksha beads authentic and certified?

   • Yes, all our Rudraksha beads are 100% genuine and come with certification to ensure authenticity.

   • Do you sell authentic Pokémon trading cards?

   • Yes, we offer real Pokémon trading cards, including various editions and rare collectibles.

   • How can I verify the authenticity of the Pokémon cards purchased?

   • Our Pokémon cards are sourced from reputable suppliers. If you have concerns about authenticity, please contact our support team for assistance.

   • Customer Support and Policies

   • How can I contact Maalavya.com for product inquiries or support?

   • You can reach our customer support team via email at support@maalavya.com or through the contact form on our website.

   • What is your policy on product warranties?

   • Warranty policies vary by product. Please refer to the specific product page for warranty information or contact our support team for details.

   • Do you offer gift cards or vouchers?

   • Currently, we do not offer gift cards or vouchers. Please stay tuned to our website for any future updates on this offering.

   • How can I provide feedback about my shopping experience?

   • We value your feedback. You can share your experience by leaving a review on our website or contacting our customer support team directly.